Channels

Channels are the vehicles through which customers can interact with a bank. These channels may be used for either sales or service interactions.

Select the 'Channels' section on the Banking Framework Scope page for more details about the sales and service channels referred to on this site.

Howbankswork.com presents reports and articles on themes relevant to Banking Operations. To help you find information easily we have listed below all the reports and articles that relate to the sales and service channels described above.

Related Articles

Under what is called the SEPA Cards Framework (SCF) there is a drive to standardise the interface between Merchants and Merchant Acquirer (click here for an explanation of what a merchant acquirer is).

This article provides a detailed examination of the key strategies and technologies currently being pursued in UK Banking Operations departments with some discussion of how these relate to Banking sales and service channels.

This article relates the strategies and technologies discussed in Report 1.1 specifically to sales and service channels.

Although this article principally examines how recent banking strategies are likely to affect customers, in doing so it also examines the changes that will occur in some sales and service channels.

This article outlines how mobile payments are working and/or are likely to work, relative to Person to Person and Person to Merchant payments.

This article outlines the reasons why a bank could want to invest in the mobile payment technology.

Related Links

The following links provide information relevant to Banking service and sales channels.